Terms of Service

These Terms apply to all products and services provided by Quantum Interactive Software Inc., including but not limited to:

• ReceptionIQ – AI receptionist and call automation platform
• MarketPilot – AI marketing automation platform
• OnboardIQ – AI onboarding and workflow platform
• Quantum Cybersecurity Products
• Quantum Interactive Software APIs and integrations
• QuantumIntSoft.com websites and associated applications
• Any future services, products, or platforms developed by Quantum Interactive Software Inc.

The services are collectively referred to as the "Services."

You must be at least 18 years old and capable of entering a legally binding agreement to use the Services.

If you are using the Services on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

To use certain Services, you may be required to create an account.

You agree to:

• provide accurate and complete information
• maintain the security of your account credentials
• promptly update any changes to your information

You are responsible for all activity that occurs under your account.

Quantum Interactive Software Inc. is not liable for losses resulting from unauthorized account access.

You agree not to use the Services for any unlawful, harmful, or abusive activity.

Prohibited activities include but are not limited to:

• transmitting unlawful or fraudulent content
• sending spam or unauthorized communications
• violating telecommunications regulations
• interfering with system security or performance
• reverse engineering the Services
• exploiting system vulnerabilities
• accessing data belonging to other customers
• using the Services for illegal telemarketing or robocalls

Violation of this section may result in suspension or termination of your account.

Customers may submit data, content, communications, or other materials through the Services ("Customer Data").

Customer Data may include:

• call recordings
• messaging content
• CRM data
• marketing content
• AI prompts and responses
• business workflow information

You retain ownership of your Customer Data.

However, you grant Quantum Interactive Software Inc. a limited license to process Customer Data solely for the purpose of operating and improving the Services.

You are responsible for ensuring that your Customer Data complies with applicable laws and regulations.

Data received from connected Google accounts is handled as described in Section 9 and in our Privacy Policy, and is never used to develop, improve, or train generalized artificial intelligence or machine learning models.

Certain Services utilize artificial intelligence technologies to generate outputs or automate workflows.

AI-generated results may include:

• call responses
• automated communications
• marketing content
• workflow automation
• predictive analytics

You acknowledge that AI-generated outputs:

• may not always be accurate
• should be reviewed before use in critical decisions
• are provided as assistance tools

Quantum Interactive Software Inc. is not responsible for decisions made solely based on AI-generated outputs.

Some Services involve telecommunications capabilities including voice calls, SMS messaging, and automated communications.

Customers must comply with all applicable telecommunications laws including but not limited to:

• TCPA (Telephone Consumer Protection Act)
• CTIA messaging guidelines
• A2P 10DLC regulations
• local telemarketing laws

Customers are responsible for obtaining required consent before sending messages or making automated calls through the Services.

Quantum Interactive Software Inc. may suspend accounts that generate excessive complaints or violate messaging regulations.

The Services may integrate with third-party systems such as:

• telecommunications providers
• payment processors
• CRM platforms
• analytics tools
• cloud infrastructure providers
• AI model providers
• calendar services, such as Google Calendar and Microsoft Outlook

When you connect a third-party account, such as a Google Calendar or Microsoft Outlook calendar, you authorize the Services to access that account on your behalf. That includes reading calendar events and creating, updating, or removing events to keep your calendars in sync. You are responsible for the accounts you connect and confirm that you have the right to grant this access. You may disconnect an integration at any time. Data received through integrations is handled as described in our Privacy Policy.

Quantum Interactive Software Inc. is not responsible for the availability, performance, or policies of third-party services.

Use of third-party integrations may be subject to additional terms provided by those providers.

This section applies when you connect a Google Calendar or Microsoft Outlook calendar to ReceptionIQ.

What you authorize. By connecting your calendar, you authorize ReceptionIQ to read the events on the calendar you connect and to create, update, and remove events for appointments booked, changed, or canceled in ReceptionIQ, so that both calendars stay in sync.

How the data is used. Google user data is used only to provide calendar features you can see and use in ReceptionIQ: showing your events, keeping your calendars in two-way sync, and checking your availability so appointments do not conflict with existing events.

What we do not do. We do not sell Google user data, use it for advertising, or use it to develop, improve, or train generalized artificial intelligence or machine learning models.

Revoking access. You may disconnect your calendar at any time in ReceptionIQ, or revoke access at https://myaccount.google.com/connections. Stored tokens and synced calendar data are then deleted as described in our Privacy Policy.

Google API Services User Data Policy. ReceptionIQ's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Microsoft Outlook calendar data is handled the same way as described above for Google.

Some Services require payment of subscription fees.

By purchasing a paid plan, you agree to:

• pay all applicable fees
• provide valid payment information
• authorize recurring billing if applicable

Subscription fees are billed according to the selected pricing plan.

Failure to pay required fees may result in suspension of the Services.

Quantum Interactive Software Inc. strives to maintain reliable service availability but does not guarantee uninterrupted access.

Services may be temporarily unavailable due to:

• maintenance
• system upgrades
• infrastructure failures
• third-party outages
• security incidents

We may modify, suspend, or discontinue features of the Services at any time.

Quantum Interactive Software Inc. implements reasonable safeguards to protect system integrity and customer information.

Customers are responsible for:

• maintaining account security
• protecting access credentials
• managing user permissions

If you suspect unauthorized access, you must notify us immediately.

Each party agrees to protect confidential information received from the other party.

Confidential information includes:

• business strategies
• product designs
• system architecture
• customer information
• proprietary algorithms

Confidential information may not be disclosed without prior written consent unless required by law.

All software, systems, algorithms, documentation, and technology used in the Services are the intellectual property of Quantum Interactive Software Inc. or its licensors.

These Terms do not grant ownership of the Services.

Customers receive a limited, non-exclusive, non-transferable license to use the Services during the subscription period.

Quantum Interactive Software Inc. may suspend or terminate access to the Services if:

• These Terms are violated
• Fraudulent activity is detected
• System security is threatened
• Required fees are unpaid
• Telecommunications abuse occurs

We may also suspend services to comply with legal or regulatory requirements.

To the maximum extent permitted by law, Quantum Interactive Software Inc. shall not be liable for:

• indirect damages
• lost profits
• loss of business
• loss of data
• service interruptions
• consequential damages

Our total liability under these Terms shall not exceed the amount paid by the customer for the Services during the previous twelve (12) months.

The Services are provided "as is" and "as available."

Quantum Interactive Software Inc. makes no warranties regarding:

• uninterrupted service
• error-free operation
• accuracy of AI outputs
• compatibility with all systems

Customers assume responsibility for evaluating whether the Services meet their business requirements.

You agree to indemnify and hold harmless Quantum Interactive Software Inc., its officers, employees, and affiliates from any claims, damages, or liabilities arising from:

• misuse of the Services
• violation of these Terms
• violation of applicable laws
• unauthorized communications sent through the Services

Customers may cancel their accounts at any time.

Quantum Interactive Software Inc. may terminate accounts that violate these Terms.

Upon termination:

• access to the Services will cease
• certain data may be deleted according to retention policies

These Terms shall be governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

Any disputes arising under these Terms shall be resolved in courts located within the Commonwealth of Virginia.

ReceptionIQ

• Service description: ReceptionIQ is an AI-powered contact center platform that provides inbound call handling, appointment scheduling, lead qualification, CRM integration, and related services. Features vary by subscription plan.
• Billing: Subscriptions are billed monthly or annually as selected. All fees are non-refundable except as required by law or as stated in our refund policy. We reserve the right to modify pricing with 30 days notice.
• Regulated data: You may not use ReceptionIQ to violate applicable regulations, including HIPAA or GDPR. HIPAA-compliant data handling is available on Growth and Professional plans with a signed Business Associate Agreement (BAA).
• Cancellation: You may cancel your ReceptionIQ account at any time from your account dashboard.
• Contact: Questions about these Terms as they apply to ReceptionIQ may also be sent to legal@receptioniq.co.

Quantum Interactive Software Inc. may update these Terms from time to time.

If significant changes occur, we will update the Last Updated date at the top of this document.

Continued use of the Services after changes constitutes acceptance of the updated Terms.

For questions regarding these Terms, please contact:

Quantum Interactive Software Inc.

• Email: legal@quantumintsoft.com
• Website: https://quantumintsoft.com